Terms & Conditions

1. TERMS OF USE

Please read the terms of use (the "Terms of Use") set forth below, as they apply to your access and use of our services, including our various websites, APIs, email notifications, applications, buttons and widgets (the “Services”), and any information, text, graphics, photos or other materials uploaded, downloaded or appearing on the Services (collectively referred to as the “Content”). Your access to and use of the Services signifies your acceptance of these Terms of Use, your agreement to be bound by them and any and all other applicable terms or policies referenced herein absolutely.

2. OTHER APPLICABLE TERMS

2.1 You acknowledge that these Terms of Use refer to the additional terms in our Website Privacy Policy, which also apply to your use of our Services.

2.2 Our Website Privacy Policy sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Services, you consent to such processing and you warrant that all data provided by you is accurate. You understand that through your use of the Services you consent to the collection and use (as set forth in the Website Privacy Policy) of this information, including the transfer of this information both within and outside of Singapore for storage, processing and use by us. As part of providing you the Services, we may need to provide you with certain communications, such as service announcements and administrative messages.

3. INFORMATION ABOUT US

The Services are provided and operated by Casa (S) Pte Ltd. We are a private company limited by shares registered in Singapore with Singapore Registered Company (UEN) 197602480G and have our registered office at 15 Kian Teck Crescent, 628884, Singapore.

4. CHANGES TO OUR SERVICES

4.1 The Services that we provide are always evolving and the form and nature of the Services that we provide may change from time to time without prior notice to you. In addition, we may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally and not be able to provide you with prior notice of such. We also retain the right to create limits on use and storage at our sole discretion at any time and without prior notice to you.

4.2 We make no representations, warranties or guarantees, whether expressed or implied, that our Services or any content on our site is accurate, complete or up to date.

5. ACCESSING OUR SERVICES

5.1 Our Services are made available free of charge.

5.2 We do not guarantee that our Services, or any content, will always be available or be uninterrupted. Access to our Services is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Services without notice to you. We will not be liable to you if for any reason our Services are unavailable at any time or for any period.

5.3 You are responsible for making all arrangements necessary for you to have access to our Services.

5.4 You are also responsible for ensuring that all persons who access our Services through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

6. YOUR LICENCE TO USE THE SERVICES

Casa (S) Pte Ltd gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive licence to use the software that is provided to you by us as part of the Services. This licence is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by Casa (S) Pte Ltd, in the manner permitted by these Terms of Use.

7 OUR INTELLECTUAL PROPERTY RIGHTS

7.1 All intellectual property rights subsisting in respect of the Services belong to Casa (S) Pte Ltd or have been lawfully licensed Casa (S) Pte Ltd for use in connection with the Services. All rights under applicable laws are hereby reserved. You are not allowed to upload, post, publish, reproduce, transmit or distribute in any way any component of the Services or create derivative works with respect thereto, as the website is copyrighted under applicable laws.

7.2 You agree that we are free to use, disclose, adopt and modify all and any ideas, concepts, knowhow, proposals, suggestions, comments and other communications and information provided by you to us (the “Feedback”) in connection with the Services and/or your use of the Services without any payment to you. You hereby waive and agree to waive all and any rights and claims for any consideration, fees, royalties, charges and/or other payments in relation to our use, disclosure, adoption and/or modification of any or all of your Feedback.

8 YOUR RIGHTS

8.1 You retain your rights to any Content you submit, post or display on or through the Services. By submitting, posting or displaying Content on or through the Services, you grant us a worldwide, non-exclusive, royalty-free licence (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such Content in any and all media or distribution methods (now known or later developed).

8.2 You agree that this licence includes the right for us to provide, promote, and improve the Services and to make Content submitted to or through the Services available to other companies, organisations or individuals who partner with Casa (S) Pte Ltd for the syndication, broadcast, distribution or publication of such Content on other media and services, subject to our terms and conditions for such content use.

8.3 Such additional uses by Casa (S) Pte Ltd or other companies, organisations or individuals who partner with Casa (S) Pte Ltd may be made with no compensation paid to you with respect to the Content that you submit, post, transmit or otherwise make available through the Services.

8.4 You agree that we modify or adapt your Content in order to transmit, display or distribute it over computer networks and in various media and/or make changes to your Content as are necessary to conform and adapt that Content to any requirements or limitations of any networks, devices, services or media.

8.5 You are responsible for your use of the Services, for any Content you provide, and for any consequences thereof, including the use of your Content by other users and our third-party partners. You understand that your Content may be syndicated, broadcast, distributed, or published by our partners and if you do not have the right to submit Content for such use, it may subject you to liability. Casa (S) Pte Ltd will not be responsible or liable for any use of your Content by Casa (S) Pte Ltd in accordance with these Terms. You represent and warrant that you have all the rights, power and authority necessary to grant the rights granted herein in relation to any Content that you submit.

9 LIMITED LIABILITY AND WARRANTY

Please read this section carefully since it limits the liability of Casa (S) Pte Ltd and its parents, subsidiaries, affiliates, related companies, officers, directors, employees, agents, representatives, partners, and licensors (collectively, the “Entities of Casa (S) Pte Ltd”). Each of the subsections below only applies up to the maximum extent permitted under applicable law. Some jurisdictions do not allow the disclaimer of implied warranties or the limitation of liability in contracts, and as a result the contents of this section may not apply to you. Nothing in this section is intended to limit any rights you may have which may not be lawfully limited. We do not accept any responsibility whatsoever in respect of such information.

9.1 Your access to and use of our services is at your sole risk and is provided “as is” and “as available”. The services are for your personal use only and the entities of Casa (S) Pte Ltd make no representation or warranty of any kind, expressed or implied, including, without limitation, any warranties on merchantability or fitness for any particular purpose or non-infringement.

9.2 The entire liability of the entities of Casa (S) Pte Ltd and your exclusive remedy with respect to the services or otherwise, is re-performance of defective services. Without limiting the foregoing, this limitation applies to any statutory guarantees or warranties which may be implied and cannot be excluded. In jurisdictions which do not allow the exclusion or limitation of certain types of liability, our liability will be limited to the maximum extent permitted by law. We do not endorse, warrant or guarantee any material, product or service offered through us or our service. We are not and will not be a party to any transaction between you and any third party.

9.3 To the extent permitted by law, in no event shall the aggregate liability of the entities of Casa (S) Pte Ltd exceed two hundred Singapore dollars. 9.4 The Entities of Casa (S) Pte Ltd shall not guarantee or assume any responsibility that:

• (a) the information presented in our Services is accurate, adequate, current or reliable, or may be used for any purpose other than for general reference;
• (b) the information presented in our Services is free of defect, error, omission, virus or anything which may change, erase, add to or damage your software, data or equipment;
• (c) messages sent through the internet including in connection with the services will be free from interception, corruption, error, delay or loss;
• (d) access to the Services will be available or be uninterrupted;
• (e) use of the Services will achieve any particular result; or
• (f) defects in the Services will be corrected.

9.5 Without limiting the generality of the foregoing, in no event will the entities of Casa (S) Pte Ltd be liable to you or any other person for any indirect, incidental, special, punitive or consequential loss or damages, including any loss of business or profit, arising out of any use, or inability to use, the information, Content or the Services, even if any of the Entities of Casa (S) Pte Ltd has been advised of the possibility of such loss or damages.

9.6 You will exercise and rely solely on your own skill and judgment in your use and interpretation of the information and use of the Services. You are responsible to ensure that your use of the information and the Services complies with all applicable legal requirements.

9.7 Without prejudice to the foregoing, if your use of the Services does not proceed satisfactorily and/or where applicable you do not receive appropriate responses to such use from us, as set out in these Terms of Use or otherwise, you are advised to contact us at service@casa.com.sg. No such lack of response shall be deemed to constitute any acquiescence or waiver.

9.8 The limitation of liability contained in these Terms of Use will apply to the fullest extent permitted by applicable laws.

10 CONTENT ON THE SERVICES

10.1 All Content, whether publicly posted or privately transmitted, is the sole responsibility of the person who originated such Content.

10.2 You warrant that you are the sole owner of all Content and that any such Content complies with those standards, and you will be liable to us and indemnify us for any breach of that warranty and you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

10.3 Any content you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

10.4 The views expressed by other users on our site do not represent our views or values. We do maintain the right to remove any posting you make on our site if, in our opinion, your post does not comply with our content standards. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services or endorse any opinions expressed via the Services. You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabelled or are otherwise deceptive.

10.5 Under no circumstances will we be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind, incurred directly or indirectly as a result of the use of the Services by any third party, including without limitation any defamatory, offensive, or illegal conduct of the third party, or the use of any Content posted, emailed, transmitted, or otherwise made available via the Services or broadcast elsewhere.

10.6 We may not monitor or control the Content posted via the Services and, we cannot take responsibility for such Content. Any use or reliance on any Content or materials posted via the Services or obtained by you through the Services is at your own risk.

11 CONTENT COPYRIGHT POLICY

11.1 Casa (S) Pte Ltd respects the intellectual property rights of others and expects users of the Services to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law and are properly provided to us. If you believe that your Content has been copied in a way that constitutes copyright infringement, please provide us with the following information: (i) a physical or electronic signature of the copyright owner or a person authorised to act on their behalf; (ii) identification of the copyrighted work claimed to have been infringed; (iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (iv) your contact information, including your address, telephone number, and an email address; (v) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law; and (vi) a statement that the information in the notification is accurate, and that you are authorised to act on behalf of the copyright owner.

11.2 We reserve the right to remove Content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. In appropriate circumstances, we will also terminate a user's account if the user is determined to be a repeat infringer. Our address for notice of alleged copyright infringement appearing on the Services is service@casa.com.sg.

12 USE OF THE SERVICES

12.1 We reserve the right at all times (but will not have an obligation) to remove or refuse to distribute any Content on the Services, to suspend or terminate users, and to reclaim usernames without liability to you. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms of Use, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of Casa (S) Pte Ltd its users and the public.

12.2 We do not guarantee that our Services will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

12.3 You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Services, Casa (S) Pte Ltd 's computer systems, or the technical delivery systems of Casa (S) Pte Ltd's providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to those terms and conditions), (scraping the Services without our prior consent is expressly prohibited); (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, trojan, worm, logic bomb or other material which is malicious or technologically harmful, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Services.

12.4 We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Services will cease immediately.

13 LINKING TO US

You may link to our Services provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Services in any website that is not owned by you. We reserve the right to withdraw linking permission without notice.

14 THIRD-PARTY LINKS AND RESOURCES IN OUR SITE

14.1 The links from the Services may take you to other sites or services and you acknowledge and agree that Casa (S) Pte Ltd has no responsibility for the accuracy or availability of any information provided by third parties services and websites.

14.2 The Services may include advertisements, which may be targeted to the Content or information on the Services, queries made through the Services, or other information. The types and extent of advertising by Casa (S) Pte Ltd on the Services are subject to change. In consideration for us granting you access to and use of the Services, you agree that Casa (S) Pte Ltd and its third-party providers and partners may place such advertising on the Services or in connection with the display of Content or information from the Services whether submitted by you or others.

14.3 Links to other websites and services do not constitute an endorsement by us of such websites or services, or the Information, products, advertising or other materials available made available by such third parties.

15 INDEMNITY

You agree to defend, indemnify and hold us harmless from and against all liabilities, damages, claims, actions, costs and expenses (including without limitation legal fees), in connection with or arising from your breach of any of these Terms of Use and/or your use of the website. We may, if necessary, participate in the defence of any claim or action and any negotiations for settlement. No settlement which may adversely affect our rights or obligations shall be made without our prior written approval. We reserve the right, at our own expense and on notice to you, to assume exclusive defence and control of any claim or action.

16 SEVERANCE

The illegality, invalidity or unenforceability of any provision of these Terms of Use under the law of any jurisdiction shall not affect its legality, validity or enforceability under the laws of any other jurisdiction nor the legality, validity or enforceability of any other provision.

17 SEVERAL USERS

If there are two or more persons adhering to these Terms of Use as a user, they are jointly and severally liable.

18 WAIVER

No failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

19 TERMINATION

19.1 The Terms of Use will continue to apply until terminated by either you or us as follows.

19.2 You may end your agreement with us at any time for any reason by discontinuing your use of the Services. You do not need to specifically inform us when you stop using the Services.

19.3 We may suspend or terminate your accounts or cease providing you with all or part of the Services at any time for any reason, including, but not limited to, if we reasonably believe: (i) you have violated these Terms of Use or (ii) you create risk or possible legal exposure for us; or (iii) our provision of the Services to you is no longer commercially viable. We will make reasonable efforts to notify you by the email address associated with your account (if any) or the next time you attempt to access your account (if any).

19.4 In all such cases, any provision of these Terms of Use that expressly or by implication is intended to come into or continue in force on or after termination of this agreement shall remain in full force and effect.

19.5 Nothing in this section shall affect our rights to change, limit or stop the provision of the Services without prior notice, as provided above in Clause 4 (Changes to our services). CASA

 

CASA ONLINE BUYER AGREEMENT

1. PRICING & TAXES

1.1 Prices for Goods are as shown on the Website.

1.2 Casa (S) Pte Ltd reserves the right to change the prices of Goods at any time without further notice.

1.3 In addition to the price for the Goods, buyer will also need to pay the advertised installation charge (if applicable).

1.4 CASA (S) Pte Ltd only delivers to local addresses only.

1.5 By placing an Order buyer agree to pay the price for the Goods, any Delivery Charge, and any installation charges.

1.6 All prices, Delivery Charges and Installation Charges quoted are in Singapore dollars and are inclusive of GST.

2. CASA’s LOYALTY PROGRAM

2.1 Please ensure that you enter all information carefully when creating an Account. Buyer warrant to CASA (S) Pte Ltd that all information provided by you in relation to your Account is complete, true and accurate.

2.2 All Casa Dollar issued by Shop.casa.sg through e-wallet can only be used at Shop.casa.sg

2.3 Loyalty Program and promotion mechanism will be updated at the management’s discretion.

2.4 Buyer who own an account in Shop.Casa.sg must notify us immediately if one become aware of any actual or potential unauthorised use of Password or Account.

2.5 Except to the extent otherwise required by law (including, without limitation, the Singapore Consumer Law), Casa (S) Pte Ltd will not be liable to buyer, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of: (i) Account information being incomplete or inaccurate; or (ii) any unauthorised use of Password or Account which takes place before a notification to Casa (S) Pte Ltd, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

2.6 If Casa (S) Pte Ltd suffers any loss, damage, cost or expense as a result of any unauthorised use of buyer’s Password or Account which takes place before one notify Casa (S) Pte Ltd, Casa (S) Pte Ltd reserve the right to charge the amount of loss, damage, cost or expense from buyer.

3. ORDERS

3.1 Buyer can place an Order by following the steps on Shop.casa.sg.

3.2 An Order submitted by buyer is an offer from buyer to purchase the Goods for the price as shown at the time of submission of Order and with applicable Installation Charge. Casa may accept or reject buyer’s offer in its absolute discretion. In particular, but without limitation, Casa may reject Orders for commercial quantities of Goods.

3.3 Each Order that buyer place will, if accepted by Casa, be a separate and binding agreement between buyer and Casa with respect to the supply of the relevant Goods, in accordance with these Terms and Conditions.

3.4 If buyer place an Order for someone else to receive the Goods, buyer must obtain their consent before providing Casa with their personal information and, by placing an Order, Buyer confirm to Casa that the consent has been done.

3.5 Please ensure all information carefully entered when placing an Order. Buyer warrant to Casa (S) Pte Ltd that all information provided by buyer in relation to each Order is complete, true and accurate.

3.6 Please check order carefully (including the quantities ordered) before submitting it as Orders may not be able to be changed or cancelled once Casa has accepted the Order. Casa will use reasonable endeavours to cancel or change the Order if it has not already been shipped but makes no representation that it will be able to do this.

3.7 Except to the extent otherwise required by law, Casa (S) Pte Ltd will not be liable to buyer, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of your Order information being incomplete or inaccurate or as a result of being unable to change or cancel your Order once it has been accepted by Casa, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

3.8 Where buyer place separate Orders the Goods will be delivered separately. Casa cannot consolidate separate Orders into one delivery.

3.9 Buyer acknowledge that all Goods that buyer Order are intended for personal, domestic, non-commercial use only.

3.10 The internet can be an unstable, and sometimes insecure marketplace. At times the facility to place Orders may not be available, Buyer’s order might not be received, may be lost or misdirected or delayed.

3.11 Buyer must take his/her own precautions to ensure that the process which buyer employ for accessing the Website does not expose to risk of viruses, malicious computer code or other forms of interference which may damage computer system, and contains appropriate protection to prevent damage to buyer’s computer system caused by viruses, malicious computer code or other forms of interference.

3.12 Except to the extent otherwise required by law, Casa (S) Pte Ltd will not be liable to Buyer, or any other person, for any loss, damage, cost or expense arising out of or in connection with Buyer accessing the Website, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

6. AFTER YOU HAVE SUBMITTED AN ORDER / PAYMENT

6.1 Buyer will receive the order information and number in email after an order has been placed.

6.2 Your Order is deemed to be accepted by Casa when Casa does this, however Casa may, in certain circumstances, cancel your Order after acceptance as set out in these Terms & Conditions. In the event that Casa cancels your Order having already processed payment, it will refund a full payment.

6.4 When Casa accepts an Order it represents an agreement by Casa to supply the Goods to buyer in accordance with buyer’s Order subject to receiving payment from buyer and subject to these Terms and Conditions.

6.7 Buyer must pay for Goods by credit card (Visa or Mastercard) and by Casa’s Casa Dollar via members’ wallet in the account. By providing your credit card/payment card/gift card buyer authorise Casa to deduct the price and the applicable delivery charge(s) from such card.

6.8 Casa reserves the right to change the payment methods that can be used for Orders at any time in its absolute discretion.

6.9 Casa may not be able to, or may decline to, accept payment from buyer by the nominated payment method at any time for any reason including, without limitation: (a) where our fraud detection systems detect possible irregularities; (b) because buyer’s financial institution has declined payment; or (c) because of expired payment card. Where this is the case, Casa reserves the right to cancel Order and/or place Order on hold and request and buyer to provide additional information (for example, proof of identity documents) or arrange payment by another method.

6.10 Goods that buyer have ordered will not be dispatched to buyer until the payment for the Goods has cleared. If the payment cannot be processed, Order will be rejected and Casa will notify buyer by email.

6.13 Casa will not hesitate to take legal actions in the case of the following: (a) Users attempt to change, add to, remove, deface, hack or otherwise interfere with the Site or any material or content displayed on the Site; (b) Users access or use the Site in any way that could or is intended to damage or impair the Site, or any server or network underlying the Site, or interfere with anyone else's use and enjoyment of the Site. (c) Fraudulent use of credit card. Liability for any fraudulent use of credit card will be on the user and the onus to prove otherwise shall be exclusively on the user. Casa reserves the right to terminate the services or part thereof, with or without cause at any time. Casa shall not be liable for any damages, losses, cost or expenses howsoever caused by arising out of termination of any part of the services, to buyer or any other individual. This termination may apply to the voiding of the sale of all products on the Site, regardless of whether payment has been made (in which case the payment shall be refunded to the customer or the issue resolved on a case-by-case basis). The cancelling, blocking or denying of a sale or purchase can be effectuated in the event of suspected fraud, hacking or technical or server complications.

7. CANCELLATION OF ORDERS

7.1 Casa reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted.

7.2 Where Casa cancels buyer’s Order after acceptance, an e-mail will be notifying buyer of the cancellation.

7.3 In the event of Casa or buyer cancelling the Order after payment has been processed, Casa will refund any money paid in respect of that Order.

7.5 Except to the extent otherwise required by law as expressly set out in these terms and conditions, Casa will not be liable to buyer, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of cancellation of buyer’s Order, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

8. AVAILABILITY OF GOODS

8.1 As Casa is dependent upon its Suppliers to provide stock, Casa cannot guarantee availability at all times. buyer acknowledge and agree that, from time to time, certain Goods may be out of stock or unavailable. Casa reserves the right to withdraw or suspend from sale any Goods displayed on the Website, either temporarily or permanently, at any time without notice to buyer. Except to the extent otherwise required by law, Casa will not be liable to buyer, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of the unavailability of any Goods at any time, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

9. DELIVERY

9.1 Risk and title in Goods passed to buyer on the date and time of delivery of the Goods to the delivery address provided in buyer’s Order.

9.2 Goods will only be delivered to addresses within Singapore.

9.4 Delivery cost does not include installation. Installation cost and any other 3rd party cost applies separately.

9.5 On delivery buyer may be required to sign a proof of delivery document. If buyer are not available to take delivery, Casa will cancel the delivery and additional transportation fees will be charged if buyer would like to execute a second delivery.

9.6 If buyer require Goods ordered to be re-directed to an address which is not the original Order address Casa may charge a reasonable fee for doing this.

10. DELAY IN AVAILABILITY OR DELIVERY OF GOODS

10.1 Buyer agree and acknowledge that: (a) Casa does not guarantee the delivery or availability of Goods; (b) events outside Casa control may cause delays; (c) delays are particularly likely to occur around Christmas, Easter and public holidays; and (d) except to the extent expressly set out in these Terms and Conditions or otherwise required by law, neither Casa nor any of its agents will be liable to buyer, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in delivery of the Goods to buyer or delay in the availability of Goods for pick up in store, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

11. REFUNDS OF MONEY

11.1 Where Casa is obliged to refund the payment pursuant to these Terms and Conditions, Casa aims to initiate buyer’s refund within 30 days. The additional time that it takes for buyer to actually receive the refund will depend upon how quickly buyer’s financial institution processes the refund.

11.2 Except to the extent otherwise required by law, Casa will not be liable to buyer, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in buyer receiving any refund due to buyer, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

12. RETURNS/FAULTY OR DAMAGED GOODS

12.1 buyer should check the Goods as soon as they are delivered in order to ensure that: (i) they are what buyer ordered; and (ii) they are not damaged or faulty. If this is not the case buyer should contact Casa as soon as possible.

12.2 If buyer have a problem with any Goods or otherwise wish to return them please refer to Casa’s Returns Policy which forms part of these Terms and Conditions. 13.3 When returning Goods: (a) please provide Casa with the proof of purchase; (b) it is a requirement for the fulfilment of refunds, exchanges and warranties that buyer use their best endeavours to return all out-of-the-box accessories (such as power cords and batteries) supplied at the time of original purchase. Buyer are also encouraged to use the original packaging where possible in order to avoid damage in transit.

12.3 Buyer are not entitled to any refund or exchange just because any packaging is damaged in transit. The packaging exists to protect the Goods themselves.