FAQ

The order status will be updated by Casa via email after the payment has been completed.

Casa will contact the recipient again to confirm the selected delivery date and time slot.

For Small Appliances, a tracking number will be given to you as it is delivered by courier service.

➡️Trace Here

1. Simply login to your account

2. Go to "My Account"

3. Select order history

4. Click the invoice number of your order, you can also print out the invoice.

Delivery takes 2 Working Days for Major Appliances / Up to 5 Working Days for Small Appliances.

We will deliver within 2 Working Days for major appliances like Hob, Hood, Oven, Fridge, Dishwasher, Washing Machine, Dryer, Free Standing Cooker etc.

A tracking number will be provided for Small Appliances and it will be delivered within 5 Working Days via Courier Service. For instance: Water Heater, Kettle, Juicer, Steam Iron, Ceiling fan, Bathroom hardware/cookware accessories, etc.

We will take up to 5 working days to complete products that need an installation service from us.

Please utilise our live chat feature to send us a message regarding your product inquiry. We will make every effort to respond within 24 hours. Alternatively, you can also email us at shop@casa.com.sg.

1. Locate the "Cut-out dimensions" on each product page.
2. Ensure precise measurements are taken of your kitchen or bathroom.
3. Reach out to us if you have any questions or uncertainties

We try our best to make sure this will not happen through stringent checks and follow-ups, but should it occur:

• If the product is currently unavailable, we will provide the next earliest availability and delivery date or an alternative product model.
• Should the options offered be deemed not suitable, we reserve the rights to cancel the order and refund the full amount of the purchase.

You have the option to cancel your order prior to processing. Once the order is in progress, cancellation is not possible. If your product becomes unavailable, we will notify you in advance and issue a refund. 

Prior to purchase and installation, do check the measurement of the appliances to avoid miscalculation. We do not do refund or exchange on wrong measurements of the appliance.

There is a 7 days refund policy from the date of receiving goods that does not require installation. Do take note that the appliance must be brand new and still in its original packaging. However, for major appliances, kindly contact us and we will send our technician for diagnosis.

For other products, kindly visit the CASA service center to request for repair or exchange (exchange only applicable to certain products).

You can pay via VISA, Mastercard, American Express, UnionPay, Shop Pay, Apple Pay and Google Pay.

To make any alterations to your delivery address, please reach out to us via email at shop@casa.com.sg at least three days prior to the scheduled delivery date.

Alternatively, you can also get in touch with our customer care by sending a WhatsApp message via the live chat located at the bottom right corner of the screen, no later than three days before the scheduled delivery date.

For Truck Delivery, an extra flat fee of $10 per level per appliance will be charged if there is no lift access or if items cannot fit in the lift at the delivery address, particularly in buildings from the third floor upwards. This service is applicable only up to the 5th floor.

Additionally, a Carry Down fee of $10 per level per appliance will be imposed. Kindly settle the fee directly with the service provider.

Installation fees vary based on the appliance purchased. Please consult the following list for clarity:

• Washing Machine
• Dryer
• Washer Cum Dryer
• Refrigerator
• Freestanding Dishwasher
• Chest Freezer
• Wine Chiller

Free Basic Installation

Additional charges apply and will be quoted on-site if any additional work is required.

• Built-in Oven
• Built-in Dishwasher

Installation charges start from $70 onwards. Additional charges may apply and will be quoted on-site if any additional work is required. All installation charges are paid directly to the installer.

• Bidets
• Built-in Hob
• Cooker Hood (Telescopic, Conventional, Chimney, Island)

Installation charges start from $60 onwards. Additional charges may apply and will be quoted on-site if any additional work is required. All installation charges are paid directly to the installer.

• Ceiling Fan

Installation charges start from $70 onwards. Additional charges may apply and will be quoted on-site if any additional work is required. All installation charges are paid directly to the installer.

• Bidet Seat Cover
• Ceramic Basin

Installation charges start from $80 onwards. Additional charges may apply and will be quoted on-site if any additional work is required. All installation charges are paid directly to the installer.

• Free Standing Hob
• Kitchen Sink

Installation charges start from $100 onwards. Additional charges may apply and will be quoted on-site if any additional work is required. All installation charges are paid directly to the installer.

• Freestanding Cooker

Installation Chargers:

• 50cm - 86cm: $95
• 90cm: $120

Additional charges may apply and will be quoted on-site if any additional work is required. All installation charges are paid directly to the installer.

• Shower
• Shower Taps & Mixer
• Bathroom Taps & Mixer
• Bathroom Furniture

Installation charges start from $100 onwards. Additional charges may apply and will be quoted on-site if any additional work is required. All installation charges are paid directly to the installer.

• Toilet

Installation charges start from $120 onwards. Additional charges may apply and will be quoted on-site if any additional work is required. All installation charges are paid directly to the installer.

• Electric Instant Water Heater

Without Rainshower

Installation charges start from $70 onwards.

With Rainshower

Installation charges start from $90 onwards.

Additional charges may apply and will be quoted on-site if any additional work is required. All installation charges are paid directly to the installer.

• Electric Storage Water (15L, 30L, 50L, 80L, 100L)

Installation Below False Ceiling

This will be the basic installation cost of $120 onwards for an existing storage water heater replacement.

Installation Above False Ceiling

Replacement fee: $150 onwards

PPR Piping: $40

Cutting and patching back of false ceiling: $350 onwards

Additional charges may apply and will be quoted on-site if any additional work is required. All installation charges are paid directly to the installer.

• Gas Water Heater

Installation charges start from $350 onwards. Additional charges may apply and will be quoted on-site if any additional work is required. All installation charges are paid directly to the installer.

*All the above appliances require pre-existing electric/gas/water points for installation.

Payment to our certified technician is due upon installation, with no undisclosed charges. Any required alterations will be assessed and quoted on-site if necessary.

To prevent any instances of overcharging for the installation service, our certified technician will collect the fees from you upon completion of the job. We accept payment via cash or Paynow methods.

For all product warranty terms and conditions, kindly click here.

Please contact our customer service support by clicking the icon on the bottom right or drop us an email at service@casa.com.sg.

Kindly allow us up to 2 working days to reply to your inquiry.

Anticipate delays during peak hours like Monday, Friday and eve of public holiday.

You can only utilise a maximum of 10 Casa Dollar ($10 worth) for every $100 spent per transaction.

Example 1: Order value = $120, maximum Casa Dollar = 10 Casa Dollar ($10 off). Example 2: Order value = $560, maximum Casa Dollar = 50 Casa Dollar ($50 off).

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