Contact Us

We would love to hear from you. Feel free to contact us and we are happy to answer any question you might have or simply email us at ecommerce@casa.com.sg.

Contact CASA Singapore – Making It Easy For You To Connect

At CASA Singapore, we believe great products deserve great service. Whether you’re making your first purchase, checking the status of an order, or looking for advice on how to get the best from your appliance, our team is here to help.Reaching out to us is simple — and the more detail you share, the faster we can assist.

Why Customers Contact Us

Our customers get in touch for a variety of reasons, including:

Asking about product features and comparing models.
Checking delivery arrangements or scheduling.
Clarifying warranty coverage or how to register an E-Warranty.
Getting guidance on returns or exchanges.
Requesting information about spare parts and accessories.
Discussing current promotions or eligibility for special programs.

Whatever your reason, our goal is to make your interaction smooth and efficient.

How To Prepare Before You Reach Out

When you contact us, having the right information ready helps us answer your query faster:

Your order details – order number, date of purchase, and name used at checkout.
Product information – product name or model code.
Photos or videos – especially useful for installation questions, returns, or product issues.
Specific questions – the clearer your question, the more accurate our answer will be.

If you’re enquiring before purchase, think about your space measurements, design preferences, and intended use so our team can recommend the right fit.

Contacting Us For Different Needs

Product Selection

If you’re unsure which appliance suits your home, let us know your space, cooking style, or household size. Our staff can narrow down choices based on your needs and preferences.

Order And Delivery

When following up on an order, include your order number and delivery address. This allows us to confirm status and share accurate updates.

Warranty And Service

For warranty-related enquiries, have your proof of purchase ready. If you’ve already registered an E-Warranty, include your registration confirmation.

Spare Parts

If you’re looking for a replacement part, provide your appliance model code and a description or image of the part you need.

What Happens After You Contact Us

Once we receive your enquiry:

We review your details to ensure we understand your request.
We respond or request more information if needed for clarity.
We provide an answer or solution tailored to your situation.
We follow up if your enquiry involves additional steps, such as coordinating with our delivery or technical team.

We aim to respond promptly and keep you updated if your enquiry requires more time.

Tips For A Smooth Experience

Use clear, concise messages — bullet points are welcome.
Send well-lit, in-focus images if describing a product or issue.
Mention any time constraints (e.g., moving house, upcoming renovation deadlines).
If visiting the showroom, bring your floor plan or measurements to make the most of your time.

A Partnership In Your Home Journey

We see every contact not just as a question to answer, but as an opportunity to make your home better. From first-time shoppers to long-term customers, our support is built to match your needs and help you get the most from your CASA Singapore products.Reach out today — and let’s start the conversation.

Chat With Us

Our representative will attend to any questions you might have.

Visit Us

Visit us at our showroom today.

Book An Appointment

Quick Help

Need help? Read our FAQs for more information.

Read our FAQ