FAQs

  • Who is CASA and why I should purchase here?

    • - CASA’s Online E-Commerce Shop is a one-stop online store that supply high quality and elegant design home products with best services. We provide product consultation, sales, installation, after sales service, warranty and spare parts replacement which save you from hassles of researching products and services on traditional retail outlet.

  • Is all product come with free delivery?

    • - Yes, CASA E-shop is giving free delivery for all products!

  • How long will I receive my order?

    • - Major appliances like Hob, Hood, Oven, Fridge, Dishwasher, Washing Machine, Dryer, Free Standing Cooker etc., we are able to deliver to you within 2 working days from the date of purchase.

      - For built-in products which need an installation service from us, we will take up to 3-5 working days to complete it.

      - Small Appliances like Water Heater, Kettle, Juicer, Steam Iron etc. and Ceiling fan will be delivered to your address within 2 – 5 days from the date of purchase via courier service.

      - Other product like bathroom hardware and cookware will be delivered to your address within 2 – 5 days from the date of purchase.

  • Do you provide installation service?

    • - Yes, we provide installation for all major appliances. If you have any concern or requirement for our installation, kindly contact us or feel free to state it on the order. We will try our best to fulfill your request.

  • I need installation for my appliances, how should I do?

    • "Simply select "Yes" on the installation selection, or indicate "I need Installation" in the remark during checkout." Our customer service will contact you in 2 working days to confirm the installation date.

       

      CASA assists you in installing appliances & equipment.

      To provide you the most reliable yet affordable service,

       CASA approaches different partners & contractors to handle your delivery and installation.

      Kindly check the table below to know when will your installation be arranged.

      Product Price/Detail
      Washing machine, Dryer, Washer cum dryer Free Installation upon delivery
      Refrigerator, Dishwasher, Chest Freezer, Wine Chiller Free Installation upon delivery
      Built-in Hobs delivery and installation on same day
      Cooker Hoods delivery and installation on same day
      Built-in Ovens delivery and installation on same day
      Ceiling Fan Delivery to your address, installation to be arranged for you later
      Free Standing Cookers Delivery to your address, installation to be arranged for you later
      Kitchen Sink, Kitchen/Bathroom Taps & Mixers, Showers Delivery to your address, installation to be arranged for you later
      Showers, Bathroom Accessories, Sink Accessories Delivery to your address, installation to be arranged for you later
      Bathroom furniture Delivery to your address, installation to be arranged for you later
      Electric Instant Water heater, Gas Instant Water Heater Delivery and installation on same day
      Storage Water Heater Delivery and installation on same day
      Water Closets No Installation, only delivery

  • How much do you charge for installation for my appliances?

    • Product Price
      Washing machine, Dryer, Washer cum dryer Free Installation
      Refrigerator, Dishwasher, Chest Freezer, Wine Chiller Free Installation
      Built-in Hobs, Slim hoods, conventional hoods, Built-in Ovens From $50 per product*
      Chimney Hood From $120 per product*
      Island Hood from $500 per product*
      Electric Instant Water heater, Gas Instant Water Heater $50 for replacement of old unit, $80 for BTO installation, extra charge to be quoted on site if no powerpoint and tap provided.
      Storage Water Heater $120 per product, Extra $55 for different brand replacement (to change pipe)
      Ceiling Fan $60 per product
      Free Standing Cooker $80, including dismantle, installation and disposal
      Kitchen Sink, Kitchen/Bathroom Taps & Mixers, Showers Quote on site
      Showers, Bathroom Accessories, Sink Accessories Quote on site
      Bathroom furniture Quote on site
      Water Closet No Installation provided

      *additional charges may occur whenever additional extra alteration or work needs to be completed. 

  • How long is the warranty for my product?

    • Kindly click the link below for the warranty terms of the brands:

      (I). EF - http://www.ef.com.sg/cms/CustomerCare

      (II). ELBA - http://www.elba.com.sg/cms/CustomerCare

      (III). Beko All beko Major Appliances Entitled to 3(2+1) Years Warranty

      - First 2 years: Spare parts, transportation and labour are Free of Charge
      - Third Year: Spare parts Free, additional charge on transportation and labour
      - All Beko Small Appliances entitled to 2 Years Warranty

      (IV). Rubine – http://www.rubine.it/

      (V). Ferroli - http://www.ferroli.sg/index.asp

      (VI). Chateau - http://www.chateau-winecooler.com/

       

  • How can I register product warranty?

    • - Your product will be automatically registered online when you purchase at our E-shop.

      - For customer who purchase our product from other sources, please click “E-Warranty” and you are able to register your product.

  • What benefits can I get from my permanent membership?

    • - Every dollar you spend, you will receive $0.15 OFF for your next order! (Min purchase on 2nd order: $100.)

      - You can be the first to know our great promotion and deals before the product sold out!

      - Complimentary delivery among all products in Casa

      - Automatic warranty sign-up for any product purchase at Casa E-Shop.

      - Exclusive free gift and goodies only for members.

      - Exclusive promotion only available for members.

      - Keep track product delivery information.

  • If my product is malfunction, defect, or not working, who should I contact?

    • - Please contact our customer service support at 6268 0077 or Drop us an email: service@casa.com.sg.

      Kindly allow us up to 2 working days to reply your enquiry on email. We expect a delay of respond during peak hour such as Monday or Friday, and really appreciate your help to drop us an email for a faster reply.

  • How can I review the product?

    • - Once you have received the product, kindly confirm the delivery. After that, click review product.

  • How can I receive the latest promotion and news?

    • - Subscribe to our E-Newsletter or register as our member, we will inform you the latest promotions and good deals through email. Various discount, deals, coupons and cash back are updated frequently, do not miss them and stay tune with us!

  • How can I apply product promo code?

    • - You are able to apply promo code at the checkout page.

  • How should I get more information for the product that I interested?

    • - Kindly drop us a message under “Product inquiry”, we will try our best to reply you within 24 hours.

  • How to identify the correct size of appliances in order to make sure it fits my built-in?

    • - I. Please find the “Cut-out dimensions” under particular product page

      - II. Make sure accurate measuring has been done to your kitchen

      - III. Contact us for any uncertainty.

  • Who Should I consult if I am not sure for the built-in size and choosing suitable model?

    • - Contact us for any uncertainty via our chat function, our team will get back to you soon.

  • Can I cancel my order after payment has been completed?

    • - You can cancel your order before it was being processed by Casa. No cancellation can be done after the order is confirmed.

  • How should I track my order?

    • - Your product status will be shown in your order history after the payment has been completed.

  • Can I request for a refund if the product is not functioning well?

    • - There will be no refund for your purchase. However, for major appliances, kindly contact us and we will send our technician for diagnosis.

      - For other products, kindly visit CASA service center to request for repair or exchange (exchange only applicable to certain products).

      - Checkout our warranty terms & condition for more information.

  • If I have any question regarding to the product, ordering, payment, warranty and after sales service, who should I contact?

    • - Kindly contact us through our chat for product, ordering and payment related issue.

      - For after sales service and warranty, please contact CASA service center: 62680077 or service@casa.com.sg

  • Membership structure

Can't find your answer?

Message us online or give us a call, our representative will attend to your any questions you might have.

Customer Service:
+65 6268 0077
(Mon-Fri, 8:30am-5:30pm, Close on public holiday.)