FAQs

  • Who is CASA and why I should purchase here?

    • CASA’s Online E-Commerce Shop is a one-stop online store that supplies high-quality and elegant design home products with the best services. We provide:

       

      1. Product Consultation

      2. Sales Inquiry

      3. Product Installation

      4. After-sales Service

      5. Product Warranty

      6. Spare parts replacement & many more!

       

      Shop with Casa to save you from the hassles of researching products and finding product services on the traditional retail outlets.

       

  • Terms and Conditions for Contest/ Lucky Draw

      1. For verification purposes, the winner will be required to present their a. Identity card passport, and b. Email verification in order to redeem the prize in person. If the winner requires a proxy to collect the prize on his/her behalf, a photocopy of the winner's identity card passport and an authorization letter, stating the winner's authorization for the proxy to redeem the prize on his/her behalf, duly signed by the winner, must be provided to and presented by the proxy. For winners under 18 years of age, both the winner's birth certificate and his/her parent/guardian's identity card/passport must be presented for verification purposes for the stated parent/guardian to redeem the prize in person. For guardians, proof of guardianship must also be presented. Casa reserves the right to reject any redemption that does not adhere to the process stated herein.
      2. The prize must be redeemed within one (1) month from notification by Casa. In the event that any prize is unclaimed within such period, or there is no winner determined in respect of the prize, it will be donated to a charity selected by Casa.
      3. By participating in the Contest, each participant is communicating with Casa electronically. By doing so, each participant agrees to receive communications from Casa electronically. Casa will communicate by electronic mail at the electronic mail address provided by the participant or posting notices in such other manner specified herein. Each participant consents to receiving electronically all agreements, notices, disclosures and other communications that Casa provides in relation to the Lucky draw.
      4. Each participant agrees to take part in any and all marketing, promotional, publicity exercises with respect to the Contest; agrees for Casa to use his/her name, voice, photograph, likeness or other personal identifiable information in any media for the promotion and publicity of this Contest and/or Casa’s products, and grants to Casa all consents and waivers necessary hereunder, including in respect of any promotional photographs and/or audio/video recordings taken in respect of theContest. Each participant agrees that Casa shall be at liberty to publish, promote, copy, reproduce, transmit, display, edit, adapt, modify, create derivative works of and/or otherwise distribute or use his/her particulars (including any publicly available Facebook profile photo and details) and/or the Entries (or any part thereof, including to add branding at Casa's sole discretion):
      1. In connection with this Contestand/or Casa products;
      2. For the promotion and publicity of this Lucky draw and/or Casa products;
      3. In any manner, format or media whether now known or hereinafter created, and in any part of the world, including without limitation on online platforms such as Facebook, YouTube, Twitter and Instagram;
      4. At Casa's sole direction; and
      5. Royalty-free and without any obligation of attribution or consent. For the avoidance of doubt, Casa expressly reserves the right to adapt, edit and/or modify each Entry to include any logo, branding, name, mark, product image in respect of any Entry or such derivative work thereof, for any promotional or marketing purposes of Casa branding and/or products. Each participant hereby irrevocably grants to Casa all consents and waivers necessary in connection with the above, without further compensation to the participant and where not prohibited by written law.
      1. Each participant consents and agrees that his/her Entry may be made available by Casa for viewing (in any manner and format) and commenting on by the public, and that comments or ratings that he/she disagrees with or is unhappy about may be published or otherwise become associated with Entry
      2. Casa reserves the rights to disqualify any participant suspected of fraud, or if Casa believes that participant’s Entry and/or results have been manipulated in any way by machines or computers.
      3. Casa reserves the right to change or substitute the prize to other prize(s) of a comparable value if deemed fit. Prizes are not exchangeable for cash.
      4. In the event of any dispute arising from the Contest or relating to the interpretation of these Terms and Conditions, the decision of Casa on all matters pertaining to the Contest shall be final and binding on all parties. No correspondence or further claims shall be entertained.
      5. If this Contest is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond Casa's control. Casa reserves the right in its sole discretion, to the fullest extent permitted by law:
      1. To disqualify any participant, or
      2. To modify, suspend, terminate or cancel the Lucky draw, as appropriate.

       

       

      1. Casa does not undertake any responsibility or obligation to ensure that any prize will be delivered, by the sponsors or otherwise, to any prize winner. To the fullest extent permissible under applicable law, Casa disclaims all warranties and representations of any kind, express or implied, including any representation that any prize shall be delivered or transferred to the winner(s). Except for any liability that cannot be excluded by law, Casa (including its officers, employees and agents) excludes all liability (including for negligence), for any personal injury, or any loss or damage (including loss of opportunity), whether direct, indirect, special or consequential, arising in any way out of the Contest, including, but not limited to, where arising out of the following:
      1. Any technical difficulties equipment malfunction (whether or not under Casa's control);
      2. Any theft, unauthorized access or third-party interference;
      3. Any Entry, claim or prize(s) that is late, lost, altered, damaged or misdirected (whether or not after receipt by Casa) due to any reason beyond the reasonable control of Casa;
      4. Any variation to the prize(s) value to that stated in these Terms & Conditions;
      5. Any tax liability incurred by a participant; or
      6. Use of the prize(s).
      1. Casa will collect participants' personal information in order to conduct the Contest, and may, for this purpose, use, process and/or disclose such information. Each participant consents to such collection, use, processing and disclosure of his/her personal information, and represents and warrants that all information provided is true and accurate in all respects. Validity of an Entry is conditional on providing this information. Each participant agrees that Casa may, unless otherwise advised, use the information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the participant(s) in accordance with the Personal Data Protection Act 2012 and our data protection policy (available at our website https://shop.casa.sg/Privacy-Terms).
      2. To the extent permitted by law, each participant agrees to indemnify and hold Casa harmless from and against any and all claims, damages, liabilities, costs and expenses (including legal costs on an indemnity basis) arising from the alleged or actual infringement of any third-party copyright, patent, trademark or other intellectual property rights, or other rights, any breach of these Terms and Conditions and/or arising out of or in connection with the Contest.
      3. Except where expressly provided herein, each participant shall bear his/her own costs and expenses incurred and/or arising from his/her participation in the Contest, and no reimbursement may be sought from Casa and/or the sponsors.
      4. Each participant shall not, without the prior written approval of Casa, speak to the press or any other media, or give any interviews or comments relating to theContest.
      5. Employees or agencies of Casa (S) Pte Ltd, its group companies or their family members, or anyone else connected with the Contest will not be eligible for the Contest.

  • Is all product come with free delivery?

    • Yes, CASA E-shop is giving free delivery for all products!

       

  • How should I make payment?

    • 1. Click "Checkout Icon" to make payment ⬇️ 



      2. Check the product you want to make the payment, delete the unnecessary product ⬇️


      3. Click "Checkout" ⬇️

       


      4. Key-in your billing & Shipping Address ⬇️

       


      5. Select a delivery date and delivery time (available for major appliances & self-collection only) ⬇️ 


      6. Click "Proceed to next step" ⬇️

       


      7. Double check your information ⬇️

       


      8. Enter Promo Code / Use Casa Dollar to offset bill ⬇️

       


      9. Click "Make Payment" ⬇️

       



      10. Check the steps below if you want to Checkout as Guest. If you want to checkout via Paypal Account, jump to step 12 ⬇️

       


      11. Fill up debit/credit card detail (both card acceptable) and payment is completed 👍 👍 ⬇️

       


      12. To Checkout via Paypal Account, key-in your email address ⬇️

       


      13. Key-in your Paypal Password ⬇️

       


      14. Fill up debit/credit card detail (both cards acceptable) and you are good to go!  👍 👍⬇️

       


      15. After submitted your payment detail, Thank you page will be shown  👍⬇️

       

  • What kind of payment method you have?

    • ➡️We use Paypal as our payment gateway, Paypal is the faster, safer way to make an online payment. Debit cards and Credit cards are acceptable for making payments.

      Cards available for payment:

  • How can I retrieve my purchase invoice/receipt?

    • 1. Simply login to your account

       

      2. Go to "My Account"

       

      3. Select order history

       

      4. Click the invoice number of your order, you can also print out the invoice.

       

       

  • How long will I receive my order?

    • Delivery takes 2 Working Days for Major Appliances / Up to 5 Working Days for Small Appliances.

       

      📌We will deliver within 2 Working Days for major appliances like Hob, Hood, Oven, Fridge, Dishwasher, Washing Machine, Dryer, Free Standing Cooker etc.

      📌A tracking number will be provided for Small Appliances and it will be delivered within 5 Working Days via Courier Service. For instance: Water Heater, Kettle, Juicer, Steam Iron, Ceiling fan, Bathroom hardware/accessories, etc.

      ⚠️We will take up to 5 working days to complete products which need an installation service from us

  • Do you provide installation service for my purchase here?

    • Yes, we provide installation for almost all appliances purchase at https://shop.casa.sg/, Free of charge or with extra charges.

       

      If you have any concerns or requirements for our installation, kindly contact us. We will try our best to fulfill your request.

      Contact us for Installation guidance:

      ➡️ Whatsapp HERE

      ➡️ Live Chat HERE

  • I need installation for my appliances, how should I do?

    • Select "Yes" on the installation selection, or indicate "I need Installation" in the remark during checkout. We will contact you in 2 working days to confirm the installation date.

      ⚠️We have installation charges for certain products and some are not available for installation yet. Check out the table below for more info.
       

      To provide you the most reliable yet affordable service,

      CASA approaches different partners & contractors to handle your delivery and installation.

  • How much do you charge for installation for my appliances?

  • How should I pay for the installation charges?

    • Pay to our certified technician during installation, no hidden cost. If necessary alteration needed, it will be quoted on-site.

       

      ⚠️To avoid overcharging for the installation service, our certified technician will then collect the fees from you after completing the job. Cash or Paynow payment method available.

       

  • How can I register product warranty?

    • Your product will be automatically registered online when you purchase at our E-shop.

       

      ⚠️For customers who purchase our product from other sources, please click ➡️E-Warranty 

       

       

  • How long is the warranty for my product?

  • What benefits can I get from my permanent membership?

    • We have a list of awesome benefits for all Casa's Member!

       

      ✔️Free Delivery Storewide

      ✔️Auto Warranty Registration

      ✔️2 Days Major Appliances Delivery

      ✔️Exclusive Benefits For Return Purchase

      We can't describe them all! For other benefits like purchase rebate on using Casa Dollar, Membership promotion, Exclusive Free Gifts, promotion and manymore,

      ➡️Please Find out on CASA Loyalty Program

       

  • If my product is malfunction, defect, or not working, who should I contact?

    • Please contact our customer service support +65 6268 0077 or Drop us an email at service@casa.com.sg

       

       

      🙏Kindly allow us up to 2 working days to reply to your inquiry by email.
      We expect a delay in response during peak hours such as Monday or Friday, and really appreciate your help to drop us an email for a faster reply.
       

       

  • How can I review the product?

    • Once you have received the product, kindly log in to your account and go to Order History, Click "Write Review".

       

       

       

      Your Good review is very helpful for us to improve our service and serve you better!

       

  • How can I receive the latest promotion and news?

    • Subscribe to our E-Newsletter or register as our member, we will inform you the latest promotions and good deals through email.

       

       

      Various discounts, deals, coupons, and cashback are updated frequently, do not miss them and stay tuned with us! 

       

  • How can I apply product promo code?

    • You are able to apply promo code at the checkout page

       

       

       

       

  • How should I get more information for the product that I interested?

    • Kindly use the live chat to drop us a message under “Product inquiry”, we will try our best to reply to you within 24 hours.

       

      Alternatively, you can drop us an email: shop@casa.com.sg 

       

       

  • How to identify the correct size of appliances in order to make sure it fits my Built-In?

    • 1. Please find the “Cut-out dimensions” under each product page

      2. Make sure accurate measuring has been done to your kitchen

       

      3. Contact us if you have any uncertainty. 

       

  • Who Should I contact if I am not sure for the built-in size and choosing suitable model?

    • Contact us for any uncertainty via our chat function, our team will get back to you soon.

       

      📧 Our Email: shop@casa.com.sg

      ↘️Click our live chat at the bottom right 

  • Can I cancel my order after payment has been completed?

    • You can cancel your order before it is being processed by Casa. No cancellation can be done after the order is under processing.

       

      We will inform you in advance your product is out of stock and a refund will be issued to you. 

       

  • How should I track my order?

    • The order status will be updated by Casa via email after the payment has been completed.

       

      Casa will contact the recipient again to confirm the selected delivery date.

       

       

      🚚 For Small Appliances, a tracking number will be given to you as it is delivered by courier service.

      ➡️Trace Here

       

  • Can I request for a refund if the product is not functioning well?

    • ⚠️There will be no refund for all purchases. However, for major appliances, kindly contact us and we will send our technician for diagnosis.

       

      For other products, kindly visit the CASA service center to request for repair or exchange (exchange only applicable to certain products).

       

      🔔for more information, Check out our ➡️Products warranty terms & conditions

       

       

       

  • If I have any question regarding to the product, ordering, payment, warranty and after sales service, who should I contact?

    • For product, ordering, and payment-related issues,

       

      ↘️Kindly contact us through our live chat

       

      OR email to shop@casa.com.sg

       

       

      For After-Sales Service and Product Warranty, please contact CASA service center: 62680077 or email to service@casa.com.sg

       

       

  • Membership structure

Can't find your answer?

Message us online or give us a call, our representative will attend to your any questions you might have.

Customer Service:
+65 6268 0077
(Mon-Fri, 8:30am-5:30pm, Close on public holiday.)